At Next Day Koi, we are committed to ensuring your new koi arrive at your doorstep safely. Beginning December 16th, UPS has extended its guaranteed delivery times through the end of each day in order to accommodate holiday shipping demands. This extension applies to all orders delivered Tuesday, December 17th through Tuesday, December 24th, as well as Tuesday, December 31st. We will closely monitor the status of all deliveries for possible delays.
We make every effort to package live fish shipments to withstand multiple days in transit, so we are optimistic that your fish will arrive in good condition. However, if there are any issues with your fish upon arrival, we will be happy to discuss a resolution with you. You may contact our Customer Service team at 800-351-6851 or email@example.com.
Please note that our office will be closed on Wednesday, December 25th, in observance of the holiday.
Happy Holidays from the Next Day Koi team!